New Customer Survey

Oklahoma State University

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Customer Satisfaction Survey

1. How did you contact technical support?* Phone E-mail Website Form Office Staff Other

2. Was the main issue handled in a timely manner?* Strongly Agree Agree Disagree Strongly Disagree

3. Was the issue resolved to your satisfaction?* Strongly Agree Agree Disagree Strongly Disagree

4. If there were additional issues, did the technician take steps to resolve those?* Yes No No Additional Issues

5. Was the technician helpful and knowledgeable?* Strongly Agree Agree Disagree Strongly Disagree

6. How satisfied are you with our ability to meet your computer needs?* Very Satisfied Satisfied Unsatisfied Very Unsatisfied

7. Suggestions to improve our customer service?

Name (optional)

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Verification

Thank you for completing this survey. Your input is appreciated.

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